Privacy Policy Effective Date: April 7, 2026

Who We Are

CoreSolutions operates the website https://www.coresolutions.us and provides managed technology solutions to our customers. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how CoreSolutions collects, uses, and protects your personal information when you visit our website or use our services.

This policy applies to all employees, contractors, and vendors while doing business with CoreSolutions, and others who have access to personally identifiable information (PII) in connection with CoreSolutions' operating activities.

Information We Collect

Personal Information

Personal information means any information that may be used to identify an individual, including but not limited to:

  • First and last name
  • Email address
  • Home, postal, or other physical address
  • Phone number (including mobile numbers used for SMS communications)
  • Title, occupation, and industry information
  • Personal interests and preferences
  • Other contact information needed to provide a service or carry out a transaction you have requested

Browsing Information and Cookies

When you browse our website, we may collect:

  • IP Address: We log your IP address to understand which parts of our website you visit and how long you spend there
  • Cookies: We use standard technologies such as cookies and other tools to collect information about how you use our site
  • Web Beacons: Some CoreSolutions web pages and HTML-formatted emails may use web beacons in conjunction with cookies to understand user behavior

We do not automatically collect personal information, including your email address, unless you have previously registered with us or voluntarily provide it.

Information Collection Methods

CoreSolutions collects personal information when you:

  • Register for a CoreSolutions account
  • Use certain CoreSolutions products or services
  • Register to attend a seminar or participate in an online survey
  • Request to be included in an email or other mailing list
  • Opt in to receive SMS/text message communications
  • Submit your personal information to CoreSolutions for any other reason

From time to time, CoreSolutions receives personal information from business partners and vendors. CoreSolutions only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Privacy Policy and applicable laws.

Cookies and Tracking Technologies

A cookie is a small data file that websites write to your computer's hard drive when you visit them. Cookies can only contain information you supply yourself and cannot read data from your hard disk or cookie files created by other sites.

We use cookies to:

  • Track user traffic patterns
  • Determine the usefulness of our website information
  • Assess the effectiveness of our navigational structure

Web beacons are electronic images that can recognize certain types of information on a visitor's computer, such as cookie numbers, time and date of page views, and page descriptions. We may use customized links or similar technologies to track email links you click and associate that information with your personal information to provide more focused communications.

Your Cookie Choices: You can set your browser to warn you before accepting cookies and refuse cookies when alerted. You can also turn off all cookies in your browser, although this may prevent you from taking full advantage of our website features. You do not need cookies enabled to navigate most parts of our website.

SMS / Text Messaging

How to Opt In

You may opt in to receive SMS messages from CoreSolutions by:

  • Submitting your mobile number via a web form on our website at https://www.coresolutions.us
  • Providing consent during onboarding or service enrollment
  • Texting a designated keyword to our business number (where applicable)

Message Types

We may send SMS messages related to service updates, support ticket notifications, appointment reminders, account alerts, and promotional offers.

Message Frequency

Message frequency varies based on your account activity and service plan. You may receive up to 4 messages per month, or more during active support engagements.

How to Opt Out (STOP)

Reply STOP to any message at any time to unsubscribe. You will receive a single confirmation and no further messages will be sent to that number.

Help

Reply HELP to any message or contact us at info@coresolutions.us for assistance.

Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier.

SMS Privacy

Your mobile number and SMS consent will not be sold, shared, or disclosed to any third party for marketing purposes. For full details on how we handle your information, see the Information Sharing and Disclosure section below.

How We Use Your Information

CoreSolutions uses collected information for the following purposes:

Primary Uses

  • Service Fulfillment: To fulfill your requests for products and services
  • Website Personalization: To customize your experience on our website
  • Communication: To keep you informed about service updates, software announcements, special offers, or other information we believe may interest you
  • Customer Support: To better understand your needs and provide superior service
  • Marketing: To send direct marketing information or contact you for market research (with appropriate opt-in/opt-out options)

Legal Basis and Consent

All personal data requires a legal basis for processing and will be accessible on a strict need-to-know basis. Personal data is kept confidential and protected from unauthorized access, modification, and disclosure.

Opt-In/Opt-Out Rights:

  • In most cases, we provide you with the opportunity to "opt in" prior to receiving direct marketing or market research information
  • At minimum, we always give you the opportunity to "opt out" of receiving such materials
  • Each email communication includes an unsubscribe link allowing you to stop delivery of that type of communication
  • SMS subscribers may opt out at any time by replying STOP

Information Sharing and Disclosure

Internal Sharing

Your personal information may be shared with other CoreSolutions offices or subsidiaries. All such entities are governed by this Privacy Policy or bound by appropriate confidentiality and data transfer agreements.

Third-Party Sharing

CoreSolutions does not share your personal information outside the company without your permission, except in the following circumstances:

  • With Your Consent: When you have explicitly agreed to share the information
  • Service Providers: When sharing is necessary to provide a product or service you requested (limited to information needed to deliver the service, with restrictions on other uses)
  • Business Partners: As part of joint sales promotions or to pass sales leads to distribution partners
  • Marketing Partners: To keep you informed about products or services from business partners (unless you have opted out)
  • Legal Requirements: When required by law, to enforce our Terms of Use, or in urgent circumstances to protect personal safety, the public, or our websites

Important Limitations:

  • SMS consent and phone numbers will not be sold, shared, or disclosed to any third party for marketing purposes
  • We will not transmit personally identifiable information to any third party or vendor until an appropriate Data Protection Addendum has been executed
  • Service providers are prohibited from using your information for any purpose other than delivering the requested service

Data Security

CoreSolutions implements comprehensive security measures to protect your information. Our security practices are aligned with the SOC 2 Trust Services Criteria, which address security, availability, processing integrity, confidentiality, and privacy as they relate to the systems we use to deliver our services.

Technical Safeguards

  • Password Protection: Your CoreSolutions account information is password-protected
  • Encryption: We use industry-standard SSL/TLS encryption to protect sensitive data in transit
  • Storage Security: Personal data is encrypted with strong cryptography when stored on or transmitted by CoreSolutions systems
  • Access Controls: System access is granted on a least-privilege basis and reviewed regularly in accordance with our security policies
  • Monitoring: We maintain logging and monitoring controls to detect and respond to unauthorized access or anomalous activity

Administrative Safeguards

  • Access Controls: Data is stored in controlled environments with limited access
  • Geographic Processing: Your information may be stored and processed in the United States or any other country where CoreSolutions, its subsidiaries, affiliates, or agents are located
  • Training: Relevant personnel receive appropriate training on information security and data privacy responsibilities
  • Vendor Management: Third-party service providers who handle personal data on our behalf are evaluated for security practices and bound by contractual obligations consistent with our SOC 2 aligned policies

Your Responsibilities

While we strive to protect your personal information, we cannot guarantee the security of information transmitted over the internet. We urge you to:

  • Change your passwords regularly and use a combination of letters, numbers, and symbols
  • Use a secure browser when accessing our services
  • Never share your account credentials with others

Data Disposal

  • Paper Records: Must be securely shredded prior to disposal
  • Electronic Media: Must be securely wiped, sanitized, or physically destroyed prior to disposal or reuse

Security & Compliance

CoreSolutions is committed to maintaining a strong security posture across all systems used to store, process, and transmit customer data. Our internal security program is designed around the SOC 2 Trust Services Criteria established by the American Institute of Certified Public Accountants (AICPA), covering the following principles:

  • Security: Systems are protected against unauthorized access, both physical and logical
  • Availability: Systems are available for operation and use as committed or agreed
  • Processing Integrity: System processing is complete, valid, accurate, timely, and authorized
  • Confidentiality: Information designated as confidential is protected as committed or agreed
  • Privacy: Personal information is collected, used, retained, disclosed, and disposed of in accordance with our privacy commitments

We maintain written policies and procedures, conduct regular risk assessments, and implement controls to address identified risks. Employees with access to customer data receive security awareness training and are subject to access control policies governing their use of company systems.

If you are a business customer with specific compliance requirements or would like to request documentation related to our security practices, please contact us at info@coresolutions.us.

Children's Privacy

Our website is not intended for children under the age of 13. CoreSolutions does not knowingly solicit personal information from children under 13 or send them requests for personal information.

If we discover that we have collected personal information from a child under 13, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us at info@coresolutions.us.

Third-Party Links

CoreSolutions' website contains links to other sites. CoreSolutions does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Some third-party sites may be co-branded with a CoreSolutions logo, even though they are not operated or maintained by CoreSolutions. Once you have left our website, you should check the applicable privacy policy of that third-party website to determine how they will handle any information they collect from you.

Your Rights and Choices

Access and Correction

You have the right to access, update, or correct your personal information at any time by contacting us at info@coresolutions.us.

Data Subject Rights

Subject to applicable law, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data ("right to be forgotten")
  • Objection: Object to processing of your personal data
  • Opt-Out: Opt out of any sale or sharing of personal information

How to Exercise Your Rights

To exercise these rights, please contact us at info@coresolutions.us. We will respond to your request within 30 days and may require identity verification to protect your privacy.

International Data Transfers

If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where our servers are located and our central database is operated. By using our services, you consent to this transfer.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

CoreSolutions may update this Privacy Policy from time to time. If we make any substantial changes in the way we use your personal information, we will post a notice on this site and update the effective date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions or concerns about our collection, use, or disclosure of your personal information, please contact us at:

Email: info@coresolutions.us Address: CoreSolutions, Sacramento, CA USA Website: https://www.coresolutions.us

Breach Notification

In the event of a data breach that may compromise your personal information, CoreSolutions will notify affected individuals and relevant authorities in accordance with applicable legal requirements and our Incident Response Policy.

Enforcement and Compliance

CoreSolutions is committed to resolving complaints about your privacy and our collection or use of your personal information. Our privacy and security practices are aligned with the SOC 2 Trust Services Criteria, and we periodically review our controls to ensure ongoing compliance with our commitments. If you have concerns about this Privacy Policy or our privacy practices, please contact us at info@coresolutions.us.

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